overview

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If the purchased product is found to have non-human damage, missing or inconsistent style on the day of receipt, we are very happy to replace the product for you and bear the full shipping cost. Customers please pay attention! If the customer needs a refund, a 4% fee will be charged on the entire order amount (deducting the welcome discount and other discounts).

To be eligible for a return, the item must be unused, in the same condition as it was received, and in its original packaging.

Other non-returnable items:
* gift card

In order to complete the return process, you must provide a receipt or proof of purchase.
Do not send purchased items back to the manufacturer.

special offer

Sorry, exchanges are only available for full priced items, no refunds are available for special priced items.

Exchange (if applicable)

We will only replace items if they are defective or damaged. If you need to replace the same item, please contact us via email (dawnsporcelain@gmail.com) or Whatsapp 90851688 (text inquiries only).

transport

When returning an item, you will be responsible for the shipping costs yourself. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Depending on where you live, the time it takes for you to receive your replacement product may vary.

If you're shipping items worth more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned merchandise.

When the returned item has been inspected, we will provide an exchange service. Customers please pay attention! If the customer needs a refund, a 4% fee will be charged on the entire order amount (deducting the welcome discount and other discounts).

*In case of any dispute, the company reserves the right of final decision.